Need help on your application?
Regular payments to:
CTBC Bank
Loan Services Department
P.O. Box 80038
City of Industry, CA 91716-8038
Overnight payments to:
CTBC Bank
Loan Services Department
17851-A3 Colima Rd.,
Rowland Heights, CA 91748
Automatic Payment:
To make your mortgage loan payments safer and easier, we can set up Automatic Payments from your CTBC Bank account. This means you won't need to make extra trips to the bank or post office or worry about making payments while you are traveling.
If you have questions about your existing CTBC Bank mortgage, you can reach us here:
Phone: 1-855-215-8383
Email:
MORTGAGESERVICING@CTBCBANKUSA.COM
Hours of Operation
Monday - Friday : 8:00 AM - 5:30 PM PST
If you are having financial difficulty
If you are struggling to make your mortgage payments – or you’ve missed payments – please contact CTBC Bank, Loan Services Department. It’s critical to keep the lines of communication open when you’re trying to resolve issues with your account. If you have difficulty reaching or working with the bank, call 1-888-995-HOPE for free personalized advice from housing counseling agencies certified by the U.S. Department of Housing and Urban Development (HUD). This national hotline – open 24/7 – is operated by the Homeownership Preservation Foundation, a nonprofit member of the HOPE NOW Alliance of mortgage industry members and HUD-certified counseling agencies. For free guidance online, visit http://www.hopenow.com